Returns & Exchanges

We offer free worldwide returns and exchanges on all orders from anakon.es, within 14 days of receiving online order. 

What to do:

Please contact our client service sending us an email to anakon@anakon.es with your order number, name and the reason for the return or exchange.

We will send you a shipping information that you will need to print and place on the package. Please make sure all return packages are sent with the original package, items well packed and all labels in the perfect condition. 

We will not be able to refund or exchange items that appear to have been worn, washed, or that are not in its original condition.

Take the package to the Courier Point in your city.

Once we get the product and it is in good condition we proceed with the refund that could take from 3 to 7 days. 

Important:

We do not offer returns, refunds or exchanges for items purchased in seasonal sales.

In no case we will refund the amount of the original shipping costs.